Out leadership team of seasoned hospitality-focuses experts define industry standards around the world.
Ben Erwin was named CEO of Encore in August 2020. This leadership role follows him becoming President in October 2018. He is responsible for driving the strategic direction of the Company and overseeing the execution of its business plan.
Erwin was hired as Encore’s Chief Financial Officer in February 2015 and was responsible for global accounting, treasury, financial planning and analysis, tax and product management. He has a proven track record of developing global corporate strategies, leading finance organizations, and building high-performance teams.
Prior to joining Encore, Erwin served as Chief Financial Officer for TestAmerica Laboratories, where he led all accounting, finance, treasury, information technology and legal functions. Prior to 2011, he served as SVP Corporate Development for Cornell Companies, where he managed corporate strategy, financial planning and analysis, public market capital transactions, and investor relations. He has also held various positions at Enron Corporation and Trilogy Software.
Erwin earned his bachelor’s degrees in economics and political science from Wake Forest University. He is an active member of MPI and is a board member for both PCMA and the American Hotel & Lodging Association (AHLA).
Outside of work, he dedicates his energy to charter schools in underserved parts of the United States. He enjoys running, traveling, and following the Boston Red Sox. He lives in Chicago’s North Shore area with his wife and two daughters.
Becky Sheehan joined Encore as Chief Financial Officer in January 2020. Sheehan is responsible for all global financial aspects of Encore. She oversees all aspects of financial operations, including planning, investor relations, accounting and controls, treasury and tax strategy.
Before joining Encore, Sheehan spent the last three years as Chief Financial Officer at Cars.com. Prior to that, she spent 10 years with FTD Companies, Inc., as Executive Vice President and Chief Financial Officer. FTD grew from $400M to $1.2B in her time with the company. She also spent four years with Deloitte & Touche and five years with Arthur Andersen as an Audit Partner.
Sheehan earned her bachelor’s degree in Accounting from Illinois State University and is a Certified Public Accountant. In her personal time, she enjoys spending time with family and friends, particularly in Hilton Head, S.C.
Cathy Schlosberg was named SVP, Marketing, of Encore in June 2019. She is responsible for global marketing, brand, customer experience, insights, communications and industry relations.
Prior to joining Encore, Schlosberg spent 16 years with Aramark Corporation, most recently serving as VP of Global Insights and Innovation. She also held numerous executive-level marketing positions throughout her time with Aramark. Previously, Schlosberg held marketing leadership positions at Campbell Soup and Kraft General Foods.
Charlie Young joined Encore in June 2016 as its Chief Human Resources Officer. He is responsible for all areas of Human Resources, including recruiting, compensation, benefits, payroll, learning, talent, organizational development, and HR operations.
Young brings a wealth of operational and HR experience to the Encore family. He has more than 20 years of progressive human resources experience, and for the eight years prior to joining Encore, served as CHRO for hhgregg. Prior to hhgregg, he held various operational and leadership roles in his 21 years at Sears, working as a District Manager and Store General Manager before entering the HR discipline as a Senior Labor Relations Manager. He served as Vice President of HR for Sears Retail, and ultimately became the number two HR leader serving in the capacity of Vice President of HR Retail Store Operations and Supply Chain.
Young was born in Philadelphia and earned his bachelor’s degree in business administration with a specialty in accounting from Gettysburg College.
Outside the office, he has volunteered time with the Salvation Army, the United Way, and supported a team outing to benefit Feed My Starving Children. In his spare time, he enjoys exercising, traveling, renovating his home, and attending the athletic events of his kids, Charlie and Gracie. A car enthusiast, he also enjoys reading about the latest automotive innovations and has attended the Indianapolis 500 more than 15 times.
Tara Higgins is a global business leader and branding legend. She has taken on massive projects for some of the world’s most innovative businesses throughout the course of her extensive career as a business, marketing and production advisor, driving tangible results using experience marketing to drive audiences to action. As President, she is leading Hargrove as it continues to evolve into the most engaged, responsive and effective experience marketing company relevant to what clients are asking for today in how to meet their corporate vision.
Her focus and expertise has been and continues to be driving services to customers that offer ultimate value and return on their objectives as we continue to support so many leading organizations around the world. Higgins has managed and led multiple successful businesses that offered results-driven event marketing experiences and campaigns across all mediums for many of the world’s most recognizable brands. The focus is to create innovative services and solutions for tech startups and others in hypergrowth state such as Alibaba, Salesforce, Rodan+Fields and Tesla to name just a few.
Whit Markowitz joined PSAV in July 2000 as its Chief Legal Officer. He is responsible for the legal, compliance and risk management departments. His areas of emphasis include corporate governance, commercial transactions, corporate finance, labor and employment law.
Markowitz has worked in the hospitality and audiovisual industries since the mid-1990s, including serving as Assistant General Counsel for KSL Resorts before joining PSAV. Prior to KSL Resorts, he worked in both the public and private sectors where he practiced general corporate law, real estate, and land use planning.
Markowitz earned his bachelor’s degree in business and finance from the University of Southern California and his J.D. from the University of Denver. He is a member of the California and Colorado State Bar Associations.
In his personal time, he is a commercial pilot, avid downhill skier and scuba diver.
With more than 16 years of experience across consulting, investment banking, private equity investing and operational leadership, Dustin Worley serves as Senior Vice President of International for Encore. In this capacity, Worley oversees Encore’s operations in Latin America, Canada, EMEA and ANZPAC.
Worley joined Encore in 2016 to lead the FP&A organization before transitioning into operations to lead the organization’s Center of Excellence Performance Improvement team in October 2017. He has been in his current role since September 2020. Before joining Encore, Worley served as Vice President at Peak Rock Capital, a private equity firm in Austin, Texas.
Prior to Peak Rock, Worley was a consultant with Bain and Company for three years, working across numerous industries out of the firm’s Chicago and Mumbai offices. Before Bain, Worley worked in several professional service and principal investing organizations, including Stephens Inc., American Capital and GTCR.
Worley earned his bachelor’s degree in Economics from Vanderbilt University and his MBA from the University of Chicago Booth School of Business.
Outside the office, he enjoys running, traveling with his family and spending time with his wife, Lindsey; son, Brady; and their dog, Henry.
Mike Stengel was named Encore’s Senior Vice President, Strategic Accounts and Venue Relations in September 2020. He leads Encore’s focus on developing relationships with hotel chains, hospitality ownership groups and management companies. This team also concentrates on business development with individual event venues, such as hotels, conference and convention centers, and stadiums.
Stengel joined Swank Audio Visuals in 1995 as Manager of Hotel Services in St. Louis, and served as its Regional Manager, Divisional Manager and Vice President of Operations before the integration of Swank and Encore. He was appointed Senior Vice President at Encore in 2013 and led Encore’s revenue management and process improvement groups, which included enhancement of the brand through the development of the Encore Customer Experience (CX) and Service Excellence (SX) departments.
Beginning in 2015, Stengel led the global Specialty Services group, which is comprised of specialized technical solution departments supported by industry expert groups inside Encore. These include rigging solutions, power distribution, digital services, internet services, creative services and simultaneous interpretation teams. He also began leading Encore’s businesses in Canada, Mexico and South America in 2017. Since 2018, Stengel has also led the venue services team in the Central United States. Throughout his tenure, he has led and participated in the post-acquisition integration efforts of the organization to ensure adoption and development of best practices through the enterprise.
Stengel has served on the Live Events Council Steering Team and has chaired the Membership Committee of InfoComm (now AVIXA). He is currently a member of the Board of Directors of the Association of Management Companies Institute (AMCI).
Stengel earned his bachelor’s degree from the University of Missouri-Columbia School of Journalism with an emphasis in advertising and a minor in business management.
Outside of work, he serves on various local boards, including Marygrove to help with their mission of providing residence, hope and health to children in need. In his free time, Stengel enjoys scuba diving, snow skiing, traveling and attending his kids’ sporting events. He lives in St. Louis with his wife, daughter and son.
We are proud to have some of the best people in the business who bring energy, enthusiasm and a bucket load of knowledge to bring your event to life. With so many talented specialists in the business our people are our most valued asset.
As Managing Director of Encore Event Technologies in the Asia Pacific region, I am responsible for supporting our team, partners and customers with a focus on driving the business forward, growing our customer base and ensuring we build a global network of support to deliver World Class Service.
I have been with the business since 2000, starting from a technical role across the US and Caribbean, and as Group Operations Director – EMEA, supporting the PSAV Family of Companies across our International portfolio. During my time in the role, I was responsible for bringing together a diverse group of companies into a united brand.
I value our team members above all else and enabling them to elevate their careers. I am proud to work with such a talented group of people across the business who work tirelessly with our partners to deliver outstanding experiences and events.
Scott holds a Master of Business Administration and Management, and a Bachelor of Applied Arts and Science in, Business Management and Entrepreneurship, both earned at Texas A&M University. He joins us from the UK with his lovely wife and two amazing boys.
My role as Chief Financial Officer for Encore Event Technologies sees me responsible for the financial management of the organisation, providing informed insights and guidance on all budgetary decisions affecting the business.
As part of the executive management team I am responsible for planning, implementation, managing and running of all finance activities, including planning, budgeting, forecasting and negotiations.
I work with a close-knit team of passionate professionals. I enjoy supporting them, watching them evolve and grow in their roles to reach their full potential. I encourage each team member to run their own race but remain available to provide guidance and support where necessary.
I have prior experience in the media and entertainment industry, working for television and radio.
Malcolm holds a Bachelor of Business/Commerce from University of NSW and completed an Associate Degree from Chartered Accountants Australia and New Zealand.
Stephen joins the Encore APAC team heading the IT Deparment including IT Helpdesk, services, systems, infrastructure and projects.
As Director Information Technology Stephen is responsible for the management, implementation, and usability of information and computer technologies to support the business. Stephen also works with Encore’s executive team to develop a strategic vision for the enterprise and drive the business’ current and future technology objectives.
Stephen has previously held positions as Head Technical Services (APAC), PMY working with SuperCars and the Australian Turf Club here in Sydney, Managing Director of Lakekist Consultancy delivering technology solutions to some of the worlds largest Hospitality, Sports and Entertainment organisations and Director Building Services (ELV) overseeing all technology for the $4.5billion Wynn Palace development in Macau, China.
Stephen holds a Bachelor of Engineering (Microelectronic Engineering), Electrical Fitter (Instrumentation) Trade as well as a Certificate IV Risk Management, Certificate IV Electrical Studies, Certificate IV Process Instrumentation, Prince 2, CMMI, PMBOK and BISCI, and is currently working on a Masters of Business Administration.
As the Regional General Manager for Asia, I oversee our operations in Bangkok, Seoul, Singapore, and Hong Kong.
I started my career with Encore as an AV technician in 2005 and progressed to become a Senior Venue Director with experience in running venues ranging from boutique hotels to sporting stadiums. Eventually I was appointed to the role of Venue Services Manager looking after 17 hotels in NSW before taking on my current role in 2019.
My understanding of our business and what is required to ensure professional service delivery in premium venues has taught me the importance of building and supporting a great team who are passionate about events while having a client centred approach to everything we do.
Asia is one of Encore’s newest regions, with amazing potential for our unique offering and I am excited to help strengthen and grow our presence, partnership by partnership, while delivering world class events.
Marco holds a Diploma of Management from the Australian Institute of Management.